Frequently Asked Questions
Everything you need to know about your Natalino order, shipping, and our artisanal process.
Where does Natalino ship to and what are the costs?
We offer worldwide shipping. Delivery is free on all domestic orders over $200. For international shipping, rates are calculated at checkout based on your destination and the weight of your parcel.
How do I ensure I select the correct size?
Each product page contains a detailed 'Size Guide' with specific garment measurements. We recommend comparing these measurements to a similar item you already own to ensure the perfect fit.
What is your return and exchange policy?
We accept returns and exchanges within 14 days of delivery. Items must be in their original, unworn condition with all tags attached. Please note that return shipping costs are the responsibility of the customer unless the item is faulty.
Where are Natalino garments produced?
Quality and ethics are at our core. Our collections are primarily produced in small, family-run workshops in Italy and Portugal, ensuring artisanal craftsmanship and fair working conditions.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. All transactions are securely encrypted for your protection.
How should I care for my Natalino pieces?
To ensure longevity, we recommend following the specific care instructions on the internal label of each garment. Most of our knitwear and tailoring requires professional dry cleaning or careful hand washing.